Here’s the short and sweet answer. If you receive a broken item, we’ll replace it. If something is missing from your order we’ll replace it. If you receive an incorrect item, we’ll replace it. And if a GRAV product is defective and you report that defect in the first 6 months of owning it, we'll settle the issue with store credit. For a full explanation of our replacement policy, please visit the Replacement Policy Page. All claims questions can be sent to [email protected]