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Welcome to GRAV Support

For every problem, there is a solution


Did Your Item Arrive Broken?

Send your order number and a picture of the piece to support@grav.com. We'll send you a replacement ASAP.


Was Something Missing From Your Box?

Send your order number and the missing product name to support@grav.com. We'll send you a replacement ASAP.



Did We Send the Wrong Thing?

Send your order number and a picture of the incorrect piece to support@grav.com. We'll send you a replacement ASAP.


Is Your GRAV Piece Defective?

Send your order number or proof of purchase from another retailer, along with a picture or video of the defect, to support@grav.com. Once we confirm the defect, we'll sort you out with a store credit for the product's value.




For a more complete explanation, visit GRAV’s Replacement Policy page.