Due to COVID-19, our warehouse is experiencing delays. It may take up to 7 days for your product to ship. We ask for your patience and understanding. - Grav

Welcome to GRAV Support

For every problem, there is a solution


Did Your Item Arrive Broken?

Send your order number and a picture of the piece to [email protected]. We'll send you a replacement ASAP.


Was Something Missing From Your Box?

Send your order number and the missing product name to [email protected]. We'll send you a replacement ASAP.



Did We Send the Wrong Thing?

Send your order number and a picture of the incorrect piece to [email protected]. We'll send you a replacement ASAP.


Is Your GRAV Piece Defective?

Send your order number or proof of purchase from another retailer, along with a picture or video of the defect, to [email protected]. Once we confirm the defect, we'll sort you out with a store credit for the product's value.




For a more complete explanation, visit GRAV’s Replacement Policy page.