We're here to help

Did your item arrive broken?

Send your order number and a picture of the piece. We'll send you a replacement ASAP.

Was something missing from your box?

Send your order number and missing product name. We'll send you a replacement ASAP.

Did we send the wrong thing?

Send your order number and a picture of the incorrect piece. We'll send you a replacement ASAP.

Is your GRAV piece defective?

Send your order number or proof of purchase from another retailer, along with a picture or video of the defect. Once we confirm the defect, we'll sort you out with a store credit for the product's value.

Got a different question?

Visit our FAQs and Policies page for more info!