Welcome to GRAV Support

For every problem, there is a solution


Did your item arrive broken?

Send your order number and a picture of the piece to support@grav.com. We'll send you a replacement ASAP.


Did an item you ordered not arrive?

Send your order number and the missing product name to support@grav.com. We'll send you a replacement ASAP.



Did We Send the Wrong Thing?

Send your order number and a picture of the incorrect piece to support@grav.com. We'll send you a replacement ASAP.


Is your GRAV piece defective?

Send your order number or proof of purchase from another retailer, along with a picture or video of the defect, to support@grav.com. Once we confirm the defect, we'll sort you out with a store credit for the product's value.




For a more complete explanation, visit GRAV’s Replacement Policy page.